ECKOH wins renewal contract worth half a million

8th Aug 2011 07:50

Eckoh, the speech recognition specialist, has been awarded a two-year contract worth £0.5m with a leading UK logistics organisation. The contract, which is with an existing customer, is for the provision of automated tracking and redelivery services.The service, launched in April 2006, allows customers to track parcels, change delivery address and specify a delivery date. To date the service has handled 14 million minutes of traffic.Eckoh also provides a data collection and information announcement service, which is fully configurable by the organisation, allowing it to create campaigns whereby callers are invited to answer a series of questions or simply hear information. The audio is streamed and passed to the organisation to action appropriately.Chief Executive Officer of Eckoh, Nik Philpot, said: "This is an excellent example of how our advanced speech recognition solutions not only improve both the customer experience but lead to greater levels of service efficiency."NR