Capita wins London congestion and low-emission contracts

14th Jan 2014 07:10

Government outsourcing group Capita has been awarded the contracts to operate London's congestion charge, low-emission zone (LEZ) and traffic enforcement schemes. The five-year contract is expected to be generate revenue of around £145m for Capita, which helped set up and operate the original congestion scheme in 2003 but was fined for missing targets and lost the contract in 2009.Transport for London (TfL) will hand over full responsibility for the schemes to Capita in 2015, but the company will begin work on implementation this year. The current operator of the schemes is IBM, under which customer satisfaction levels have risen to an all-time high. Deputy Chief Executive Andy Parker said: "The experience and expertise we have across the group, including our knowledge of managing complex IT systems and seamless multi channel customer services, together with implementing and managing the congestion charging scheme when it was first launched, means that we are well equipped to deliver these schemes. "Congestion Charging, LEZ and traffic enforcement play an important role in reducing congestion, meeting emissions targets and increasing investment in London's transport and we are looking forward to working alongside TfL once again to improve the experience for road users." OH